Accenture Recruitment Hiring Any Graduates Freshers for Application Tech Support. Exciting Job opportunity for freshers looking to start their career in one of the IT services. Accenture is looking for freshers to join their team in Bangalore as an Associate. Accenture is a global professional services company specializing in information technology services and management consulting. So, below here are the Accenture Job description, Eligibility, and details.
- Company Name: Accenture
- Job Role: IT Service Desk Associate
- Location: Hyderabad
- Experience: Freshers (0-2 Years)
- Education: Any Graduate
- Batch: Not Mentioned
- Last Date: ASAP
Accenture Recruitment Hiring Any Graduates And Freshers
Job Description
- Provide Level 1 (L1) Technical Support through the IT Service Desk.
- Assist users in troubleshooting and resolving technical issues efficiently and effectively.
- Log and document client interactions, issues, and resolutions in the ITSM tool.
- Collaborate with team members to improve service delivery and enhance overall client experience.
- Proficiency in Service Desk Management. Solid understanding of incident management processes.
- Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
- Understanding of Service Level Agreements (SLAs) and ticket lifecycle
Eligibility / Responsibility
- Educational Qualification: Minimum 15 years of full-time education is mandatory.
- Excellent verbal communication skills with a neutral accent.
- Strong written communication skills, including proper email etiquette.
- Effective problem-solving and analytical skills. Strong customer service orientation.
- Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
- Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
- Shift Requirements: 24×7 support with 9.5-hour rotational shifts.
- Flexibility to work in different shifts as per roster is essential.
- Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA
- Candidate who is good in email and chat process who is good in typing is what is preferred here
- Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
Additional Information
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Important Notice
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately
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